Case Study

Industry

Customer Service

 

Company

An Oath Celebrant Service

 

The Challenge

Deliver high quality customer services at competitive prices

 

The Solution

Messenger Chatbot

“轉用Plantoo的Messenger系統後, 除了享有優惠券所帶來的客戶外, 更方便我們跟進/解答客人的問題,增加客戶預約對我們的信心。” Carrie Ma, Assistant Manager – Customer Service

The Results

  • Increased accuracy and productivity
  • Enhanced client relationship
  • Better use of resources

Scheduler Reminder

1

Messenger Extension

2

Juicy Message Style

3

“自動化訊息有助釋放同事時間,更增強客戶信心”